Top 20 LMS Software based on Customer Experience

Posted by Jennifer Craig on Jul 17, 2019 8:12:10 AM

We are excited to be named one of eLearning Industry's Top 20 LMS Software based on Customer Experience. We pride ourselves on providing our customers with the very best LMS and the best possible customer service. Thank you to all of our customers that gave us glowing reviews to make this award possible.

According to eLearning Industry "This Top 20 LMS list has been planned following a holistic approach based on input from actual users, who were willing to share their experience with the LMS.
The reviews have been verified one by one by eLearning Industry.".

The order of appearance is a function of the following metrics:

Customer Satisfaction (CSAT Score): measures the degree of customer happiness with a particular product, service or interaction.

Customer Effort (CEF Score): quantifies the amount of effort required to get customer support from the LMS vendor.

Customer Expectation (CEX Score): measures the gap between customer expectations and service received by the LMS vendor.

All of the above metrics are calculated based on a 5-step Likert scale from Strongly Disagree to Strongly Agree.

Review the full list here.

If you would like to learn more about Asentia please request a Free Demo.

Tags: eLearning